Customer Service

At Highlands Jewelers, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: Visa, Mastercard, Discover and American Express. 

As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 30-day return policy, detailed below.

 

Shipping
We use the US Postal Service, UPS, and FedEx to deliver your purchase in a timely manner. We only ship to the United States including Alaska and Hawaii. We use the US Postal Service Express Mail for the most secure method of shipping. Upon pick up you will be required to sign for your shipment. We prefer that it be delivered to your home or place of employment when you are there. If not, the Postmaster will put a notice in you box requiring you to pick it up at the Post Office. It is always best to call us and discuss your shipping method in advance.

 

 

Please note that the shipping times stated below are in addition to the processing time.
( Processing time usually two business days )

 

SHIPPING OPTION	CHARGE
In-Store Pickup	Free
UPS Ground (under $500)	$9.95
UPS Ground (over $500)	Free
USPS Ground (under $500)	$14.95
USPS Ground (over $500)	$4.95
Fedex Next Day (under $500)	$24.95
Fedex Next Day (over $500)	$14.95

 

For product inquiries or help using www.highlandsjewelers.com website, please call 863-385-4909